Privacy Policy

Welcome to Support Sherpa. We are committed to protecting your privacy and ensuring you have a positive experience on our app. This Privacy Policy covers our collection, use, and disclosure of information when you use our App and tells you about your privacy rights and how the law protects you.

1. Information We Collect

  • Personal Data: While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

    • Email address

    • First name and last name

    • Phone number

    • Address, State, Province, ZIP/Postal code, City

    • Usage Data (e.g., pages visited, features used, time spent on each page)

  • Usage Data: We also collect information on how the App is accessed and used. This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, our App pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

2. How We Use Your Information We use the collected data for various purposes:

  • To provide and maintain our App

  • To notify you about changes to our App

  • To allow you to participate in interactive features when you choose to do so

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our App

  • To monitor the usage of our App

  • To detect, prevent, and address technical issues

3. Sharing Your Personal Information We may share your personal information with our business partners, trusted affiliates, and advertisers for the purposes outlined above. Where required by law, we will obtain your consent before sharing your data with third parties.

4. Data Security We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. International Data Transfers Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

6. Legal Requirements Support Sherpa may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of Support Sherpa

  • Prevent or investigate possible wrongdoing in connection with the App

  • Protect the personal safety of users of the App or the public

  • Protect against legal liability

7. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us If you have any questions about this Privacy Policy, please contact us by email at hello@supportsherpa.io